contact us

General Customer Service

Customer Service Call Center

(513) 244-1300

Email

MSD.Communications@cincinnati-oh.gov

email Us

Mailing Address

Metropolitan Sewer District of Greater Cincinnati (MSD)
c/o (fill in blank)
1600 Gest Street
Cincinnati, OH 45204

Visit MSD Administration Building

Parking Map and info about other MSD Facilities

Request Information

MEDIA INQUIRIES

Deb Leonard, Communications Manager
(513) 316-7510

Deb.Leonard@cincinnati-oh.gov

Development Services (sewer availability, sewer records, tap permits)

(513) 244-1300 (Option 2)

Customer Assistance Program (CAP) - discount program for low-income seniors

(513) 244-1300 (Option 3)

MSDCAP@cincinnati-oh.gov

Report a Problem

Sewer Backup, Sewage Surfacing, Missing Manhole Lid, Cave-in (Sinkhole)

(513) 244-1300 (Option 1) - 24/7 number

Spill into Sewer or Waterway

(513) 244-1300 (Option 4)

Sewer Odors

General Sewer Odors: (513) 244-1300 (Option 1) - 24/7 number

MSD Treatment Plant: (513) 557-5979 - 24/7

MSD Damage Claims

Claim Form

Make a Public Records Request

GOV QA

make a request

Public Records Requests

Learn more